Refund policy

 

ORDER ACCEPTANCE

The following terms are governed by English Law and subject to the jurisdiction of English Courts. All contracts of sale are made by SPOT OF GLAM LTD (hence forward known as ‘the Company’) shall be deemed to incorporate these T&C’s. No variation in these conditions shall be effective unless in writing and signed by the company.

PAYMENT TERMS

Amounts owed are payable by the customer as stipulated on the invoice.  

DELIVERY

Any time or date of delivery stated by the company should be deemed as an estimate only. Whilst every effort shall be made to dispatch goods on the date requested, the seller shall not accept liability for any delay in delivery of such goods. The company shall not be liable for any loss or damage (including consequential loss or loss of profit) arising directly or indirectly from delayed delivery. The sale is based on rate of freight insurance and import duty etc., applicable on the date of invoice. Any increase in these rates shall be borne by the purchaser, as shall any extra charges levied subsequently by carriers, insurers, etc.

CANCELLATIONS

Customers are free to cancel their orders at any time before the goods are dispatched, but may incur a cancellation charge depending on the stage at which they cancel the order. The Company reserve the right to charge 10% of the order value (including VAT). All sales shall be subject to the seller’s right to cancel if circumstances beyond the seller’s control render this unavoidable. These circumstances include war, riots or insurrection, actions of governments, revocation of export and/ or import licences, strikes and force majeure.

RETURNS OR EXCHANGES

All sales are final - any defective or incorrect goods must be reported to the sales representative within 7 days.

ROOM RENTAL BOOKINGS

Bookings are non-refundable however, if you need to cancel the date of your existing booking, you can swap it for another date.